This Refund Policy applies to purchases made on the Creath digital art marketplace at art.creath.io (the "Platform") using Global Pay. Please read this alongside our Cancellation Policy and Terms of Use.
1. General Policy: All Sales Are Final
Because Creath sells unique digital artworks that are transferred to your blockchain wallet upon purchase, all sales are final once a transaction is confirmed on the blockchain. We do not offer refunds for change of mind, buyer's remorse, dissatisfaction with an artwork, or fluctuations in the value of digital assets after purchase.
2. When a Refund Is Available
We will provide a refund only in the following circumstances:
- Failed transaction: Global Pay charged your payment method, but the corresponding artwork was not transferred to your wallet due to a technical error.
- Duplicate charge: You were charged more than once for the same order due to a processing or system error.
- Unauthorised transaction: A payment was made using your account or payment method without your authorisation, verified in accordance with Global Pay's fraud and dispute procedures.
In these cases, we will refund the affected amount to the original payment method used, via Global Pay.
3. When a Refund Is Not Available
Refunds will not be issued where:
- the artwork has been successfully transferred to your wallet and the blockchain transaction is confirmed;
- you changed your mind after a successful purchase;
- the value of a digital artwork has decreased after purchase;
- the transaction failed due to incorrect wallet details or user error; or
- the request is made outside the timeframe set out in Section 5.
4. How to Request a Refund
To request a refund, contact us at sales@creath.io, with your order ID, wallet address, payment reference, and a description of the issue. We may ask for supporting evidence (e.g., payment confirmation, screenshots, or transaction hash) to investigate your claim.
5. Timeframe
Refund requests must be submitted within 7 days of the transaction date. We will investigate and respond to your request within 3 business days. If approved, refunds are processed by Global Pay and may take additional time, typically 5–10 business days to appear on your original payment method, depending on your bank or card issuer.
6. Chargebacks and Disputes
If you initiate a chargeback or dispute directly with your bank or card issuer instead of contacting us first, Global Pay's standard chargeback procedures will apply, and your Creath account may be temporarily restricted pending resolution. We encourage you to contact us first at Sales@creath.io so we can resolve the issue directly wherever possible.
7. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us
Email: sales@creath.io
Address: No 13, Adesegun Okunuga, Lekki Phase 1, Lagos.